This is what the application looked like when I was first hired. There was very little consistency in design and navigation was scattered on the left and right sides and the top so I knew it needed some work on the information architecture. I did a card sorting activity with my team to figure out the proper hierarchy and organization of the application. My team and I worked very hard over my first 8 months to create a design system to bring cohesiveness throughout the application and make it overall much more functional.

This is how the product currently looks today and we have gotten amazing customer feedback on the improved look and functionality of the site.

Contacts is one of the most complex parts of our application. Users had a lot of different use cases for having global contacts, people that are tied to that, needing different names displayed for certain parts of the application but paying to the same organization, the list goes on. By creating prototypes and getting feedback from customers on them, we were able to accommodate all of their contact needs throughout the application.

This is another application from SoftPro and this shows their screen for adding and editing invoices. I was tasked to make this screen for our application more functional and user friendly.

The challenge with this screen in particular was how to break out the sections and create a page navigation that made sense.

As I’ve matured in my career, I’ve learned the importance of establishing design system components and standards early on so that as the application continues to grow, we have scalable and reusable elements for new features.